Last Updated: 10/12/2025
This policy governs all cancellations, changes, and refunds related to tours, activities, and
packages booked through Paradise drive & tours Ltd. (“we,” “us,” or “our”). We recommend all
clients read this policy prior to confirming a reservation.
All cancellation requests must be received in writing via email to info@horizonscapparadis.com. The effective date of the cancellation is the date we receive the written
request.
Refund amounts are based on the number of calendar days prior to the scheduled tour or
activity start date:
| Time Before Start Date | Refund Amount | Notes |
| 30+ Days | 100% Refund (minus any non-refundable deposit/fees) |
Full refund provided for timely cancellations. |
| 15 – 29 Days | 50% Refund | Covers administrative costs and lost opportunity for booking. |
| 7 – 14 Days | 25% Refund or Credit Only | Due to short notice, a partial refund or credit is provided. |
| 0 – 6 Days | 0% Refund (No Refund) | No-shows and last-minute cancellations are non-refundable. |
Please note that the following items are generally non-refundable once booked or purchased:
● Any non-refundable deposits used to secure services.
● Travel insurance premiums.
● Airline tickets or third-party transportation fees.
● Requests to change the tour date, time, or participant names must be submitted in writing.
● Changes requested more than 15 days prior to the start date are generally processed
free of charge, subject to availability.
● Changes requested less than 15 days prior may be subject to a change
fee per person, plus any additional costs incurred by our suppliers.
In the rare event that we must cancel a tour or activity due to unforeseen circumstances, safety
concerns, or insufficient participation, you will be offered the following options:
1. Full Refund: A 100% refund of all monies paid for the cancelled activity.
2. Rescheduling: The opportunity to transfer your payment to an alternative tour date or
activity of equal value.
Note: We are not responsible for any expenses incurred by the customer (such as flights,
hotels, or visas) as a result of a cancellation by us.
Method: All refunds will be issued back to the original payment method used for the booking.
Processing Time: Once the refund is approved, please allow 7 to 10 business days for the
funds to appear in your account. This timeline is dependent on your bank or card issuer.
To initiate a request, please contact us immediately with your Booking Confirmation Number
and the reason for the cancellation:
Email: info@horizonscapparadis.com Phone: (+250) 5 940 6737
