{"id":16695,"date":"2025-12-10T09:40:21","date_gmt":"2025-12-10T09:40:21","guid":{"rendered":"https:\/\/horizonscapparadis.com\/?page_id=16695"},"modified":"2025-12-21T19:27:01","modified_gmt":"2025-12-21T19:27:01","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/horizonscapparadis.com\/fr\/cancellation-policy\/","title":{"rendered":"Politique d'annulation et de remboursement"},"content":{"rendered":"

Derni\u00e8re mise \u00e0 jour : 10\/12\/2025
La pr\u00e9sente politique r\u00e9git toutes les annulations, modifications et demandes de remboursement relatives aux circuits, activit\u00e9s et
activit\u00e9s et forfaits r\u00e9serv\u00e9s via Paradise drive & tours Ltd. (\u00ab nous \u00bb, \u00ab notre \u00bb ou \u00ab nos \u00bb). Nous recommandons
\u00e0 tous les clients de lire attentivement cette politique avant de confirmer une r\u00e9servation.<\/p>\r\n\r\n\r\n\r\n

1. Annulation par le client (bar\u00e8me de remboursement)<\/h3>\r\n\r\n\r\n\r\n

Toute demande d\u2019annulation doit \u00eatre transmise par \u00e9crit par e-mail \u00e0 Info@horizonscapparadis.com.
La date effective d\u2019annulation est la date de r\u00e9ception de la demande \u00e9crite.
Les montants rembours\u00e9s d\u00e9pendent du nombre de jours calendaires pr\u00e9c\u00e9dant la date de
d\u00e9but pr\u00e9vue du circuit ou de l\u2019activit\u00e9 :<\/p>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n
D\u00e9lai avant la date de d\u00e9but<\/td>\r\nMontant du remboursement<\/td>\r\nRemarques<\/td>\r\n<\/tr>\r\n
30 jours ou plus<\/strong><\/td>\r\n100 % de remboursement<\/strong> (moins tout acompte\/
frais non remboursables)<\/td>\r\n		Remboursement int\u00e9gral pour les annulations
effectu\u00e9es dans les d\u00e9lais.<\/td>\r\n<\/tr>\r\n
15 \u00e0 29 jours<\/strong><\/td>\r\n50 % de remboursement<\/strong><\/td>\r\nCouvre les frais administratifs et
la perte d\u2019opportunit\u00e9 de
r\u00e9servation.<\/td>\r\n<\/tr>\r\n
7 \u00e0 14 jours<\/strong><\/td>\r\n25 % de remboursement <\/strong><\/td>\r\nEn raison du court pr\u00e9avis, un remboursement
partiel ou un avoir est accord\u00e9.<\/td>\r\n<\/tr>\r\n
0 \u00e0 6 jours <\/strong><\/td>\r\n0 % de remboursement (aucun remboursement) <\/strong><\/td>\r\nLes absences (\u00ab no-show \u00bb) et les
annulations de derni\u00e8re minute ne sont pas
remboursables<\/td>\r\n<\/tr>\r\n<\/tbody>\r\n<\/table>\r\n

\u00c9l\u00e9ments non remboursables<\/h3>\r\n

Les \u00e9l\u00e9ments suivants sont g\u00e9n\u00e9ralement non remboursables une fois r\u00e9serv\u00e9s ou achet\u00e9s:
\u25cf Tout acompte non remboursable vers\u00e9 pour garantir des services.
\u25cf .Les primes d\u2019assurance voyage.
\u25cf Les billets d\u2019avion ou frais de transport de tiers.<\/p>\r\n\r\n\r\n\r\n

2. Modifications de r\u00e9servation<\/h3>\r\n

A. Modifications \u00e0 la demande du client<\/h3>\r\n\r\n\r\n\r\n

\u25cf Les demandes de modification (date, heure, noms des participants) doivent \u00eatre soumises par \u00e9crit.
\u25cf Les modifications demand\u00e9es plus de 15 jours avant la date de d\u00e9but sont g\u00e9n\u00e9ralement trait\u00e9es
sans frais, sous r\u00e9serve de disponibilit\u00e9.
Les modifications demand\u00e9es moins de 15 jours avant la date de d\u00e9but peuvent entra\u00eener des frais de modification
par personne, ainsi que tout co\u00fbt suppl\u00e9mentaire factur\u00e9 par nos fournisseurs.<\/p>\r\n\r\n\r\n\r\n

B.Annulation par Paradise drive tours ltd.(annulation par l\u2019op\u00e9rateur)<\/h3>\r\n\r\n\r\n\r\n

Dans le cas rare o\u00f9 nous devrions annuler un circuit ou une activit\u00e9 pour des raisons impr\u00e9vues, de s\u00e9curit\u00e9
ou de participation insuffisante, les options suivantes vous seront propos\u00e9es :
1. Remboursement int\u00e9gral : 100 % des sommes vers\u00e9es pour l\u2019activit\u00e9 annul\u00e9e.
2. Reprogrammation : transfert du paiement vers une autre date ou une
activit\u00e9 de valeur \u00e9quivalente.
Remarque : Nous ne sommes pas responsables des frais engag\u00e9s par le client (tels que vols,
h\u00f4tels ou visas) \u00e0 la suite d\u2019une annulation de notre part.<\/p>\r\n\r\n\r\n\r\n

3. Remboursements et d\u00e9lais de traitement<\/h3>\r\n\r\n\r\n\r\n

M\u00e9thode : Tous les remboursements seront effectu\u00e9s sur le mode de paiement d\u2019origine utilis\u00e9 lors de la r\u00e9servation.
D\u00e9lai de traitement : Une fois le remboursement approuv\u00e9, veuillez pr\u00e9voir 7 \u00e0 10 jours ouvrables pour que les fonds
apparaissent sur votre compte. Ce d\u00e9lai d\u00e9pend de votre banque ou de l\u2019\u00e9metteur de la carte.<\/p>\r\n\r\n\r\n\r\n

4. Comment soumettre une demande d\u2019annulation ou de remboursement<\/h3>\r\n\r\n\r\n\r\n

Pour initier une demande, veuillez nous contacter imm\u00e9diatement en indiquant votre num\u00e9ro de confirmation de r\u00e9servation
et le motif de l\u2019annulation :
E-mail. Info@horizonscapparadis.com (+250) 5 940 6737<\/a><\/p>","protected":false},"excerpt":{"rendered":"

Last Updated: 10\/12\/2025This policy governs all cancellations, changes, and refunds related to tours, activities, andpackages booked through Paradise drive & tours Ltd. (“we,” “us,” or “our”). We recommend allclients read this policy prior to confirming a reservation. 1. Cancellation by the Customer (Refund Schedule) All cancellation requests must be received in writing via email to […]<\/p>","protected":false},"author":1,"featured_media":16641,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-16695","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nCancellation & Refund Policy - Horizons Cap Paradis<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/horizonscapparadis.com\/fr\/cancellation-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cancellation & Refund Policy - Horizons Cap Paradis\" \/>\n<meta property=\"og:description\" content=\"Last Updated: 10\/12\/2025This policy governs all cancellations, changes, and refunds related to tours, activities, andpackages booked through Paradise drive & tours Ltd. 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